It should take between five and 10 minutes to complete the registration process.
Office Staff: You will need your office Tax ID.
Profile Administrator: You will need your office Tax ID. You must also answer questions about a specific claim we select for one of the locations under your Tax ID.
New Providers: If you have no claims in our system from within the past six months, you will need your office Tax ID and Credentialing ID.
A Profile Administrator is someone in your office who will manage the profiles for other office staff. The Profile Administrator will be able to approve, create, deactivate and restore user profiles. He or she will also be able to view reports and reset passwords.
The Profile Administrator will be responsible for ensuring your Tax ID, patient and claims information are secure from inappropriate user access. All locations under your 9-digit Tax ID must have a Profile Administrator.
Without an Administrator profile, your office will not have the ability to log into My Insurance Companionsm.
Profile Administrator: You will have the opportunity to select all the locations for which you will be responsible. This will not limit your access to information for the other locations. The locations you select will help us associate you with the office staff profiles for which you are responsible.
Office Staff: You will select one location as your primary location. This will not limit your access to information for the other locations. The primary location you select will help us associate you with a Profile Administrator.
Your office will not have the ability to log into My Insurance Companion.
The Credentialing ID is a number that is generated during the provider enrollment process. You should have received your Internal Credentialing ID when you were credentialed. You will only need to use this number if your office has not filed claims with us in the past six months.
If you cannot find your Credentialing ID, please contact us for assistance.
Office Staff: You will need to create a separate profile for each of your Tax IDs.
Profile Administrator: You will need your office Tax ID and must answer questions about a specific claim we have selected for one of your locations under your Tax ID. You will need to create a separate profile for each of your Tax IDs.
We will contact you via email when an answer has been posted for any questions you may have submitted. We will not provide your email address to any other organization for soliciting purposes.
Profile Administrator: You will also receive emails when office staff members request approval for a newly created profile.
No. It is against HIPAA rules to share usernames or passwords. Everyone in the office that needs to access My Insurance Companion must have a unique username and password.
Office Staff: If your Profile Administrator has created a username and password for you, you must change the password the first time you access My Insurance Companion.
If you forget your password and would like to reset your password yourself, you will be asked to provide the response to your challenge question to proceed. When you call us to have your password reset, we may ask you this information to verify who you are.
No. Each Administrator must answer the security questions and create his or her own Administrator profile.
It is the Profile Administrator’s responsibility to communicate the approval of your profile. If you have submitted a request for profile approval and still are unable to access My Insurance Companion, please contact your Office Manager or Profile Administrator.
Office Staff: Yes. Your Profile Administrator will inform you that your request for a profile was approved.
Profile Administrator: No. Your username and password take effect immediately. Once you have submitted your profile information, you will be able to access My Insurance Companion.
To view My Insurance Companion, your computer must have Internet access and a Windows operating system, using Internet Explorer 8.0, Mozilla Firefox or Safari.